Reporting insurance fraud can be daunting. Whether you’re an employee, a customer, or someone who has simply noticed something suspicious, you might be worried about what happens after you speak up — and whether your identity will be protected.
At the Insurance Fraud Bureau (IFB), we understand those fears. That’s why protecting your identity and handling your information with the utmost confidentiality is at the core of everything we do.
Your Identity: Optional and Always Protected
When you use our online ‘Report Fraud’ form, you are in full control of what you choose to share. You can fill in your name and contact details or remain completely anonymous. The same applies if you choose to call us on 0508 372 835 — you are not required to give your name, and your information won’t be recorded or traced.
No matter how you report fraud, your decision to remain anonymous is fully respected. We make no attempt to trace or identify individuals who do not wish to be named.
Our Role: A Trusted Middle-Man
The IFB acts as a neutral, independent body — a trusted middle-man between the public and insurance providers. When we receive a report, we don’t begin an investigation ourselves. Instead, we:
- Receive the information via the web form or phone line.
- Identify the relevant insurer using the ICR (Insurance Claims Register).
- Pass the report to the insurer’s fraud team so they can investigate further.
This streamlined process ensures that reports are handled professionally and efficiently, without exposing the identity of the person who made the report.
Bound by Law: Privacy Act 2020
Every report received by the IFB is managed in line with the Privacy Act 2020. This means that any personal details — if you choose to provide them — are treated as strictly confidential and will never be shared without legal justification.
We don’t share information with law enforcement or external parties unless required by law, and we never pass on your contact information without your explicit consent.
Why Confidentiality Matters
Confidentiality isn’t just a legal requirement — it’s essential to stopping fraud. People are far more likely to report suspicious behaviour when they feel safe and protected. And every piece of information we receive brings us one step closer to reducing fraudulent claims that drive up premiums for all New Zealanders.
Your trust enables us to do our job — and we don’t take that responsibility lightly.
If you’ve seen something suspicious, speak up. You can report fraud anonymously, and securely, right here: Report Insurance Fraud