Fraud, delivery issues impact customers' trust in online shopping – Chubb

December 15th, 2023

Consumers intend to step up their spending on e-commerce platforms over the holiday season, according to a new report from Chubb. However, financial fraud and delivery issues have impacted consumers’ trust of online shopping sites. According to the report, which surveyed 500 consumers across the globe, 55% of respondents intend to increase spending at e-commerce sites.

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